Shipping Policy

Available Shipping Countries
All orders will be shipped from Thailand. We ship to United States, United Kingdom, Thailand, and more as follows:

We ship to the following countries:
A - B	Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brunei, Bulgaria
C - F	Cambodia, Canada, China, Croatia, Cyprus, Czech, Denmark, Egypt, Estonia, Finland, France
G - I	Germany, Greece, Guam (no EMS) Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy
J - M	Japan, Kuwait, Laos, Luxembourg, Macau, Macedonia (Rep.), Malaysia, Maldives
N - Q	Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar
R - S	Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland
T - Z	Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam

Shipping Methods for International Orders
For all countries except Thailand, your delivery charges vary upon your selected shipping method as follows:

Shipping Methods	Delivery Charges	Estimated Delivery Time	Track Shipments
Registered Airmail Service (RMS)	$9.95	3 – 20 business days	Offline
Express Mail Service (EMS)	$32.95	2 – 10 business days	Online
FedEx International Priority (FedEx)	$39.95	1 – 5 business days	Online
Shipping Insurance Option ($22.00) can be added to the above shipping methods during checkout. This protects your order from the time it leaves Ethaigold to when it arrives at your door.

Free Shipping on Thailand Orders
We provide free shipping on all order shipped in Thailand. Your order will be shipped via EMS (1 - 2 business days) or TNT (1 - 2 business days). You can track your shipment online, and your order will be shipped to a recipient fully insured.

Processing Orders
If you place your order before 3:00 pm (Thailand Time = UTC/GMT + 7 Hours) on a regular business day (Monday through Friday), your order will begin processing on the same day. If you place an order on a holiday, Saturday or Sunday, or after 3:00 pm on a regular business day, your order will begin processing on the following business day. Generally, all in stock items will be shipped in 1 - 2 business days after your payment is clear. For items required a new production, they will be shipped in 1 - 2 business days after the production is completed. You can order multiple items and have them shipped altogether in one shipment. Each piece of your jewelry always comes in a red leather jewelry box.

Shipping to Alternate Addresses
As a security precaution to protect our customers against fraud, when you want your order to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

Signature Requirements for Delivery
All shipments are required a signature upon delivery. If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure. Find the FedEx location nearest you.

Shipping to Street Addresses and APO &FPO Addresses
We will only ship to street addresses, not P.O. Box addresses. We also ship to APO & FPO addresses. However, to ship your order to APO & FPO addresses, you have to select Registered Airmail Service (RMS) as your shipping method only.

Importer of Jewelry
When ordering from Ethaigold, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in the Thailand. Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient's responsibility.

Customs, Duties and Taxes

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. These charges and the customs policies vary widely from country to country. Ethaigold has no control over these charges and cannot provide any estimates for fees expected. Please contact your local customs office for further details. Please contact us to know how to pay less or none import taxes.

Limitations

Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

Privacy

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

Returns

To help ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. Read the details of our 30-Day Returns Policy.