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Home > Policies > Guarantee Policy > 30-Day Return Guarantee

30-Day Return Guarantee

We are confident that our gold jewelry will meet and surpass your expectations. However, should for any reason you are not satisfied with your purchase, you can return any item in its original condition within 30 days of the date of shipment for a refund or an exchange.

How to Exchange or Return Your Item
Step 1:
Contact us and provide us your order number, product ID of the return item, and reason of the return. Then you will receive a return code from us in 1 – 2 business days.

Step 2:
Package your return, and include all original packaging and a guarantee certificate. Please write your return code on the outside of the shipping package. For security reasons, please do not write Ethaigold anywhere on the outside of the shipping package.

Step 3: Ship your package via any shipping service that does not require you to declare the title and value of the item in the shipping package, such as Registered Airmail Service. Should you are required to declare item value and title, please declare its title as "Accessory" with total value at $15. This item declaration is only for a use of Thailand Customs. If possible, please use a shipping service that allows us to track & trace your shipping package online.

Step 4: Ship your package to the following address;

Pongkiat Thanapornpat
Company: ETG
Address: 93/6, Moo16, Suksawat Road, Bangpung
City: Phrapradaeng
Province: Samutprakan
Country: Thailand
Postal Code: 10130
Phone Number: +662-817-3400

After your item is shipped, please retain the tracking number for your records, and also email us the shipping date, approximate delivery time, and tracking number.

Step 5: After we receive your return package, our Quality Assurance Department will verify the authenticity and condition of the returned item. A credit for exchanging item or a refund for returning item will be issued in 3 business days.

Return for an exchange: a credit to your next purchase with us is equal to the original purchase value of your return item. Delivery charge is non refundable. For your next purchase, please contact us before placing order, and provide us your name, return code, and credit amount.

Return for a refund: a refund is equal to the original purchase value of your return item less 15% handling & restocking fees of the original purchase value of the return item. Delivery charge is non refundable. Your refund will be issued via the original payment method of the return item. However, should we cannot process refund via your original payment method, we reserve the right to refund you via any of other available payment methods.

Return Restrictions
1) Your guarantee certificate and return code must accompany their return item.

2) Your return item must be in its original condition, unworn, and unaltered in any way. Otherwise we reserve the right to send it back to you with your expense.

3) All items damaged due to client’s negligence cannot be returned.

4) We are not responsible for items lost or damaged during delivery. Therefore, if possible, please insure the return item to cover its full value.

5) Shipping & insurance charges of your return item from your country to us (
Thailand) are your expenses.

6) Gifts to third parties are not refundable, but can only be exchanged.

7) Should you do not follow any instruction of this 30-day return policy, and there is additional cost (such as duty & import taxes at Thailand), it will be your expenses.